Most "it's not working" reports are one of the first four questions below. If yours isn't, email support@topoffintel.com with your name, truck number, and a screenshot, median reply is under an hour during pilots.
Installing & updating
Where do I get the app?
iPhone: the App Store. Android: Google Play. Search for "TopOff" or use those links. Fleet drivers then tap Fleet and sign in with their work email.
I installed an early test version (TestFlight or an emailed Android link)
Delete it and install TopOff from the App Store or Google Play. Your account and fill-ups are kept on our servers, so sign in with the same email and everything is there.
Do I have to update the app myself?
No. The App Store and Google Play update it like any other app. To update right away, open TopOff in the store and tap Update.
Prices & stations
A price in the app doesn't match the sign at the station
Every price shows its freshness ("updated 3h ago"). Street prices move, and the savings math is never based on the sign. It's based on what your fuel card actually paid. If one station is repeatedly wrong, report it and we'll fix its feed.
Why don't I see a station I know is nearby?
Two common reasons: it has no reliable current price (we hide stale data rather than guess), or its brand is excluded because the fleet card doesn't work there (e.g., warehouse clubs).
I drive diesel, am I seeing diesel prices?
Check the Regular/Diesel toggle at the top of the screen. It remembers your last choice.
Logging & savings
I tapped Log, do I enter gallons now?
No. The tap is everything. Fuel on the fleet card as normal; the card transaction confirms your gallons and price automatically.
My fill still says "Pending"
Normal. Savings post when the card transaction settles and matches, usually within a day, sometimes two. Still pending after 3 days? Confirm you fueled the logged station on the fleet card, then email us.
I logged but didn't end up fueling there
No harm. An unmatched log expires on its own after a few days and never counts toward anything.
I forgot to log before fueling
The fill still counts toward fleet savings through the card data, you just may miss that stop's app bonus. Make the tap part of the leaving-the-yard habit.
No signal at the pump
Log anyway. It queues on your phone and syncs when you're back in coverage, timestamp preserved.
I'm driving a different truck today
Tap the unit number on the home screen and change it before logging, fills credit to the truck you set.
Privacy
Is the app tracking me all day?
No. Location is used only while the app is open, to rank nearby fuel. No background tracking and no card numbers. Fleet accounts run under the fleet's workspace; personal accounts are kept separate. Details in our privacy policy.
How do I delete my TopOff account?
In the app: open the menu in the top right corner, choose Delete account, then confirm. This applies to both personal (New Driver) and fleet accounts and takes effect immediately.
Without the app: email support@topoffintel.com from the address you signed in with. We delete the account within 7 days and confirm by reply.
What is deleted: your profile (name, email, vehicle details), your sign-in, and your device identifiers. What is kept: fill-up records stay as anonymous entries, no longer linked to you, because fleets reconcile them against their fuel-card statements. Nothing else is retained.
